SAN MATEO, Calif. and MANILA, Philippines., Dec. 02, 2021 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), a number one tool corporate empowering companies to thrill their consumers and workers, has helped main international comfort shop 7-11 create a extra pleasant virtual revel in for its consumers and franchise companions within the Philippines. The use of Freshdesk® and Freshdesk Contact Center, 7-11 automates and extra briefly resolves queries to ship the similar in-store conveniences to their common consumers and internet buyers.

Philippines Seven Corp (PSC) has been the pioneer of 24-hour comfort shops within the nation with over 3000 branches. Since launching within the Philippines in 1982, 7-11 has been fueled via a need to convey comfort like by no means earlier than to its consumers. They selected Freshdesk in 2019 to increase this philosophy to its omnichannel buyer give a boost to.

With Freshworks, 7-11 used to be ready to consolidate all of its buyer give a boost to into one platform. The buyer care crew that handles the overall shop and fee queries and the CLiQQ workforce that handles queries associated with the 7-11 Loyalty program now use Freshdesk. Consequently, 7-11 now has a unified keep watch over middle for its buyer and spouse stories within the Philippines.

“With the upward thrust of social media use within the Philippines, we’ve witnessed a prime call for for give a boost to requests at the identical channels,” mentioned Aeruh Dimalanta, Buyer Care Specialist at 7-11. “We were given Freshdesk up and working in mins and it helped us automate over 100,000 requests final 12 months with simple to make use of automations on a platform that’s intuitive for our brokers.”

Freshdesk’s simple to release automations and pre-delivered social integrations create a extra pleasant paintings revel in for the 7-11 buyer give a boost to consultants like Aeruh. Just about all give a boost to requests gained are resolved robotically and with over 95% SLA attainment. The enhanced buyer revel in has helped 7-11 within the Philippines retain and develop its buyer base, in addition to building up the downloads of the 7-11 CLiQQ app.

“Freshdesk and its touch middle are constructed to scale for shopper manufacturers like 7-11,” mentioned Prakash Ramamurthy, Leader Product Officer at Freshworks. “We satisfaction ourselves with the benefit of use of Freshdesk for give a boost to brokers and are delighted to look the trade advantages that consequence from a greater buyer revel in.”

In finding out extra about how 7-11 selected Freshworks and overcame buyer revel in demanding situations here.

About Freshworks

Freshworks makes it rapid and simple for companies to thrill their consumers and workers. We do that via taking a contemporary way to construction and handing over tool this is inexpensive, fast to put in force, and designed for the tip person. Headquartered in San Mateo, California, Freshworks has a devoted crew working from 13 international places of work to serve 50,000+ consumers together with Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more info consult with www.freshworks.com.

© 2021 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice and the related trademarks are logos or registered logos of Freshworks Inc. All different corporate, logo and product names could also be logos or registered logos in their respective firms.

Media Touch:
Jayne Gonzalez
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