SAN MATEO, Calif. and MANILA, Philippines., Dec. 02, 2021 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), a number one tool corporate empowering companies to thrill their consumers and workers, has helped main international comfort shop 7-11 create a extra pleasant virtual revel in for its consumers and franchise companions within the Philippines. The use of Freshdesk® and Freshdesk Contact Center, 7-11 automates and extra briefly resolves queries to ship the similar in-store conveniences to their common consumers and internet buyers.
Philippines Seven Corp (PSC) has been the pioneer of 24-hour comfort shops within the nation with over 3000 branches. Since launching within the Philippines in 1982, 7-11 has been fueled via a need to convey comfort like by no means earlier than to its consumers. They selected Freshdesk in 2019 to increase this philosophy to its omnichannel buyer give a boost to.
With Freshworks, 7-11 used to be ready to consolidate all of its buyer give a boost to into one platform. The buyer care crew that handles the overall shop and fee queries and the CLiQQ workforce that handles queries associated with the 7-11 Loyalty program now use Freshdesk. Consequently, 7-11 now has a unified keep watch over middle for its buyer and spouse stories within the Philippines.
“With the upward thrust of social media use within the Philippines, we’ve witnessed a prime call for for give a boost to requests at the identical channels,” mentioned Aeruh Dimalanta, Buyer Care Specialist at 7-11. “We were given Freshdesk up and working in mins and it helped us automate over 100,000 requests final 12 months with simple to make use of automations on a platform that’s intuitive for our brokers.”
Freshdesk’s simple to release automations and pre-delivered social integrations create a extra pleasant paintings revel in for the 7-11 buyer give a boost to consultants like Aeruh. Just about all give a boost to requests gained are resolved robotically and with over 95% SLA attainment. The enhanced buyer revel in has helped 7-11 within the Philippines retain and develop its buyer base, in addition to building up the downloads of the 7-11 CLiQQ app.
“Freshdesk and its touch middle are constructed to scale for shopper manufacturers like 7-11,” mentioned Prakash Ramamurthy, Leader Product Officer at Freshworks. “We satisfaction ourselves with the benefit of use of Freshdesk for give a boost to brokers and are delighted to look the trade advantages that consequence from a greater buyer revel in.”
In finding out extra about how 7-11 selected Freshworks and overcame buyer revel in demanding situations here.
Freshworks makes it rapid and simple for companies to thrill their consumers and workers. We do that via taking a contemporary way to construction and handing over tool this is inexpensive, fast to put in force, and designed for the tip person. Headquartered in San Mateo, California, Freshworks has a devoted crew working from 13 international places of work to serve 50,000+ consumers together with Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more info consult with www.freshworks.com.
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